What does this policy cover
This policy sets out how Fonto collects and uses the information that we collect about you when you use the Fonto Website and/or the Fonto Trial Version. This policy also explains the choices that you can make about the way that we use your information.
Information we collect and its use
Information you provide us directly
Information we may receive from third parties
Information we collect from you automatically
When you visit the Fonto Website and/or the Fonto Trial Version, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets Fonto enhance your navigation through the site. A cookie may also convey information to us about how you use the Fonto Website and/or Fonto Trial Version (e.g., the pages you view, the links you click and other actions you take on these services), and allow us to track your usage of the Fonto Website over time.
You can control or reset your cookies through your web browser, which will allow you to customise your cookie preferences and to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Fonto Website and/or Fonto Trial Version may not function properly if the ability to accept cookies is disabled.
How we use your information
We use the information we collect about you for the following purposes:
Providing you with the Fonto Trial Version: We use the information that you provide us to provide the service to you. This includes allowing you to request an invite to our trial.
For data analytics: We use information about you to help us improve the Fonto Website and our users’ experience, including by monitoring aggregate metrics such as total number of visitors, traffic, and demographic patterns.
To communicate with you about the Fonto Website and/or Fonto Trial Version: We use your contact information to get in touch with you and to send communications about information of Fonto. For example, we may send you emails about new releases, news articles or administrative matters.
Customer happiness: We use information about you, information that you provide to our team, and information about your interactions with the Fonto Website and/or Fonto Trial Version to resolve technical issues you experience with the Service, and to ensure that we can repair and improve the service for all Fonto users.
For matters that we are required to use your information by law: Fonto will use or disclose your information where we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our EULA or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Fonto, our Users or others.
Legal bases for processing information under the GDPR (for users in the EEA)
For Fonto users in the the European Economic Area (EEA) Fonto processes your information in accordance with European laws and regulations such as the General Data Protection Regulation (GDPR). The GDPR governs how Fonto may process your information, and the rights that EEA users have in relation to it. This means that Fonto will collect and use your information only where:
We need it to provide you the Fonto Trial Version.
It is justified because of a legitimate interest such as for research and development or marketing our Fonto products (but only where our legitimate interest isn’t overridden by your interest in protecting your data). You consent to us using your information in a certain way. It is necessary for compliance with our legal obligations.
If you have consented to our use of your information you may withdraw that consent at any time. Depending on the situation you can either withdraw your consent by emailing email@example.com. Where we are using your information because of a legitimate interest to do so, you have the right to object to that use. However, if you do so it may mean that it is not possible for you to continue using the Fonto Trial Version.
Sharing your information
Who we may share your information with
Some of the third parties that Fonto may share your personal information with include providers who assist Fonto with functions such as:
- Our email service: Mailchimp (GDPR compliant)
- Our analytics tool: Google Analytics (GDPR compliant)
- Our customer relation management tool: Insightly (GDPR compliant)
- Our internal communication platform: Slack (GDPR compliant)
How we transfer, store and protect your data
The only information we store ourselves is the information that you provide via the forms on the Fonto Website (i.e. contact, request demo, try now). The information is stored within our website database which is hosted at SiteGround (GDPR compliant).
Fonto itself does simply not store any personal information in it’s own systems. We only use third parties that comply with the GDPR rules.
Opting out of collection of your information
Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Fonto from tracking your browser’s activities in relation to the Fonto Website, and for use in targeted advertising activities by Fonto, including via third parties’ websites. However, doing so may disable many of the features available through the Fonto Trial Version. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at firstname.lastname@example.org
Rights in respect of your Information
The laws of some countries grant particular rights in respect of personal information. Users in those jurisdictions may have the right to:
Request a copy of your information;
Request that we correct inaccuracies relating to your information;
Request that your information be deleted or that we restrict access to it;
Request a structured electronic version of your information; and
Object to our use of your information;
Should you wish to make a request in respect of your personal information please contact us at email@example.com.
In some circumstances Fonto may not be able to comply with a request that you make in respect of your personal data. For example, we may not be able to provide a copy of your information where it infringes on the rights of another user. We may also be required to retain certain information that you ask us to delete for various reasons, such as where there is a legal requirement to do so.
If we are unable to resolve your request, or if you are concerned about a potential violation, you may be entitled to report the issue or make a complaint to the data protection authority in your jurisdiction.